Privacy Policy

Introduction

Thank you for visiting our website! Soof CRM (the “Company,” “we,” or “us,”) is committed to protecting your data and respecting your privacy. This Privacy Policy outlines the policies used by the Company in collecting your information, including how your information is stored, used, shared, and protected.

Before you begin browsing and using www.soofcrm.com (the “Site”), please carefully read through this entire Privacy Policy. By using the Site, you consent to this Privacy Policy. In other words, that means you agree to be bound, accept, and abide by all terms contained within the Privacy Policy. If you do not agree to the Privacy Policy, you must stop using the Site immediately.

This Privacy Policy, together with the Terms and Conditions located at https://www.soofcrm.com/terms-conditions, governs your access to and use of the Site, and any other content and services offered thereon. When you access the Site, we will learn certain information about you, both automatically and through actions you take during your visit. This Privacy Policy applies to all such information, both automatic and intentionally provided, that we collect on the Site, and in email, text, or through other communications between you and the Site. We will not use or share your information with anyone except as described in this Privacy Policy.

Personal Information We Collect About You

When you visit our Site, fill out forms on our Site, sign up for our newsletter, search for information via the Site’s search features, purchase a subscription, communicate with us via contact forms, or otherwise register, comment, post, or view our Site through your browser's cookies, we collect and process this data. We use this information to improve our overall performance, effectively deliver our services and content, and provide you with offers, promotions, and information.

What Type of Information Do We Collect?

We collect the information you provide voluntarily as well as through automatic means. The voluntary information we collect may include, without limitation, your name, email address, mailing address, phone number, and credit card information. As you navigate through our Site, we also may use automatic data collection technologies including, but not limited to, Google Analytics to collect information about your equipment and internet connection, IP address, operating system, browsing actions and patterns, traffic and location data, and any communications between your computer and our Site. The information we collect automatically is used for statistical purposes and will not include personal information. We use this data to improve our Site and overall performance. To the extent that you provide voluntary personal information to us, our systems will automatically associate the collected information with your personal information.

Collecting Information Through Cookies

The Site uses cookies and server logs to collect information as part of our automatic data collection. Cookies are small pieces of information created to identify you when you visit a website. Web developers use them to provide you with more personal and convenient site visits. We use cookies to recognize you on our Site and to remember your previously selected preferences. Information gathered through cookies may include the date and time of visits, the language you prefer, and the location you are in. We may also use advertising cookies to collect information about your visit to our Site. Company may share some limited data with third parties for advertising purposes. You may refuse to accept browser cookies by activating certain settings in your browser. Please note that if you decide to activate such settings, you may not be able to access parts of the Site.

Company reserves the right to use technological equivalents of cookies, including social media pixels. Social media pixels allow social media platforms to track visitors to outside websites in an effort to tailor advertisements users see while visiting that social media platform. Company reserves the right to use these pixels in compliance with the policies of these social media platforms.

Third-Party Use of Cookies

On our Site, some content or applications, including advertisements, ad networks, content providers, and the like, are served by third parties. These third parties may use cookies alone or with other tracking technologies to collect information about you when you utilize our Site. They may collect some personal information or information about your online activities to provide you with relevant advertising or targeted content. We do not control third-party tracking technologies or how they may be used. You must contact the responsible third party directly if you have any questions about advertisements or other such targeted content.

Third-Party Sites, Third-Party Services, and Third-Party Materials

Please be aware that the terms of our Privacy Policy do not apply to third-party sites, third-party services, or third-party materials that have links to or are provided through our Site. Third-party providers of such third-party sites, third-party services, or third-party materials may collect (via tracking technologies like cookies or web beacons) and use anonymous information regarding your interaction with the third-party sites, third-party services, or third-party materials that they deliver and with which you interact.

Email Information and Policies

Should you send us an email communication, we may retain such communication and your email address. We provide the same protection for these types of communications that we use to maintain information received online, in the mail, and on the telephone. We are committed to keeping your email address confidential and will not disclose, sell, rent, or lease our newsletter lists to third parties, except as allowed in the How we Store, Protect, and Disclose Your Information section of this Privacy Policy. We will maintain any information you send via email in accordance with applicable federal law.

Pursuant to, and in compliance with, the CAN-SPAM Act, every email sent from Company will state who the email is from and provide explicit instructions on how to contact Company or how to unsubscribe from the mailing list. Should you no longer wish to receive email communications from Company, including newsletters or other promotional materials, you may opt-out by clicking the unsubscribe link in the email.

Why We Collect Your Information

We collect your information to record and support your participation in the activities you select, such as signing up for our newsletter or purchasing our products or experiences. We use this information to track your preferences and keep you informed about the products and services you have opted to receive. As a visitor to our Site, you can engage in most content without providing your personal information to Company. It is only when you seek to register for services that you are required to provide information.

How We Use Your Information: Storage, Protection, and Disclosure

We collect consumer personal information for the following business purposes: (i) Auditing related to counting ad impressions to unique visitors, verifying positioning and quality of ad impressions, and auditing compliance with this specification and other standards; (ii) Helping to ensure security and integrity to the extent the use of the consumer's personal information is reasonably necessary and proportionate for these purposes; (iii) Debugging to identify and repair errors that impair existing intended functionality; (iv) Short-term, transient use, including, but not limited to, non-personalized advertising shown as part of a consumer's current interaction with the business, provided the consumer's personal information is not disclosed to another third party and is not used to build a profile about the consumer or otherwise alter the consumer's experience outside the current interaction with the business; (v) Managing our business activities, such as maintaining business records, providing services and other legal purposes; (vi) Providing advertising and marketing services, except for cross-context behavioral advertising, to the consumer; (vii) To comply with our legal and regulatory obligations; (viii) For the performance of our contract with you or to take steps at your request before entering into a contract; (ix) For our legitimate interests (meaning we have a business or commercial reason to use your information, so long as this is not overridden by your own rights and interests, or those of a third party); or (x) Where you have given consent.

Company will not sell, share, or transfer your information to any third parties without providing you with notification, except for the following: to affiliates and subsidiaries, service providers, and other third parties used for our business, including payment processors, email delivery, and hosting services; to comply with any court order or lawful government request; to enforce our terms of use; or if we deem it necessary to protect the rights of Company. Company intends to keep your information safe and confidential.

Company securely stores your data within Stripe, HubSpot, and Flodesk for as long as necessary for business purposes and in compliance with applicable laws. Please review the Data Security and Privacy Policies of these third parties. Company has implemented measures designed to secure your personal information from accidental loss and from unauthorized access, use, alteration, and disclosure. Some of these security measures include: (1) storing all information you provide to us on secure servers behind firewalls, and (2) encryption of all payment information.

It is your responsibility to ensure that your personal information is accurate and that your password(s) and account registration information are secure and not shared with third parties.

Information transmission via the Internet is not completely secure. Although we do our best to protect your personal information, Company cannot guarantee the security of your personal information transmitted to our Site or the Community. Any transmission of personal information is at your own risk. Company is not responsible for the circumvention of any privacy settings or security measures contained on the Site.

Law Enforcement Compliance

Company may be required by law, or by law enforcement officers acting under the color of law, to record some or all of your communications on or through our Site, and/or other services. We may, and you hereby authorize us to, disclose your personal information (including your account information) and your communications with us, if required by law or by law enforcement officers acting under the color of law, or if we believe in our sole discretion that disclosure is necessary to: (1) satisfy or comply with relevant laws, regulation or legal process; (2) respond to lawful requests, or to respond to subpoenas or warrants or court orders served on us including upon receipt of what we believe may be a valid subpoena, whether issued by a Court that has jurisdiction over Company or not; (3) to protect and defend ours, our Affiliates, other users, or your, rights, property or safety; and (4) to prevent or stop activity we consider to be illegal or unethical.

Embedded Content From Other Websites

Articles on this Site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website. These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Your Rights Pursuant to the General Data Protection Regulation (“GDPR”)

If you are using the Site within the European Union, you are entitled to certain information and have enumerated rights under the General Data Protection Regulation. We will retain the information you provide to us until the earliest of the following: you ask us to delete such information, we decide to cease using existing data providers, or we decide that the value in retaining such data is not worth the cost of retaining it.

Every user has the right to: (i) request access to your data stored by Company stores, (ii) rectify or erase your personal data, under certain conditions; (ii) seek restrictions on the processing of your data; (iii) object to the processing of your data and the right to the portability of your data; (iv) withdraw your consent allowing Company to process your personal data, without affecting the lawfulness of processing based upon consent that occurred prior to your withdrawal of consent; (v) lodge a complaint with an authority that has jurisdiction over GDPR issues. Company requires only the information that is reasonably required to enter into a contract with you. We will not require you to provide consent for any unnecessary processing as a condition of entering into an agreement with Company.

California Residents

Through the California Consumer Privacy Act (the “CCPA”), California law may provide its residents with additional rights regarding using your personal information. Under the CCPA, California residents have the right to opt out of the sale of personal information about them or their household, such as their name, postal or email address, and other personal identifying information. The right is subject to certain exceptions, including information we share with third-party service providers to assist Company with business functions for us or on our behalf. For example, it does not apply to information we share with certain third-party service providers so they can perform business functions for us or on our behalf. You may opt-out by contacting us at the information below. We do not and will not sell your personal information unless you give us your consent or direct us to do so. Please visit https://oag.ca.gov/privacy/ccpa to learn more.

Children’s Online Privacy Protection Act (COPPA)

The Site is intended for those over 18 years of age. Therefore, it is unlikely that children 17 or under 17 will use the Site. Accordingly, Company will not knowingly collect or use any personal information from children that it knows to be under the age of 17. If Company learns it has received personal information from a child 17 years old or under, it will delete the information. If you believe a child 17 or under has provided personal information to Company through the use of the Site, please contact us, and Company will endeavor to delete the information from our database. Should Company learn a user is 17 or under, it will not disclose any personal information to third parties unless the user has expressly provided opt-in consent. If you are between the ages of 13 and 17, you, your parent, or your legal guardian may request that Company deactivate any of your personal information in our database and/or opt out from receiving communications from us. Should you wish to do so, please contact Company at the address below.

Changes to This Privacy Policy

Company reserves the right to modify or change this Privacy Policy at any time. Updates or changes to our Privacy Policy will be posted here, and any material changes as to how we use or disclose your information will be emailed, if applicable, to the address you provided to the Company.

Comments and Concerns

The Site is operated by Soof CRM. All feedback, comments, requests for technical support, and other communications relating to the Site should be directed to: soof@soofcrm.com.